FAQ's

A: Yes! We will send a weekly invoice attached with a receipt of obtaining funds from an automatic payment withdrawal.

A: Yes, Peace does require a security deposit equivalent to one week's worth of services.

A: Peace at HomeCare accepts major credit cards (Visa, Mastercard, American Express, Discover) and Bank Transfers. We aim to provide flexible payment options for a seamless process.

A: Peace at HomeCare believes in providing compassionate care while ensuring transparency in our service fees. Yes, we charge for our services at an hourly rate. This allows for flexibility, ensuring you only pay for the care and support you need. Our hourly rate covers a wide range of services from daily living assistance to specialized care, all delivered by our professional and caring staff. If you have any specific requirements or need a customized care plan, our team is here to work with you to ensure your loved ones receive the best care possible in the comfort of their home. For detailed information about our rates and services, please contact us directly.

A: Peace at HomeCare is a private pay home care agency, meaning we do not accept any form of medical insurance for payment at this time. However, some long-term care insurance companies allow you to submit invoices on behalf of yourself or a loved one, which may qualify you for reimbursement. We understand navigating insurance submissions can be complex, so our team is committed to assisting you through the process. Specifically, we can help you with submitting claims to any long-term care insurances, if applicable. This way, you can focus more on the compassionate care and peace of mind that Peace at HomeCare aims to offer.

A: At Peace at HomeCare, we provide a wide range of compassionate home care services tailored specifically to meet the unique needs of each individual client. Our services include personal care, medication management, companionship, meal preparation, housekeeping, and more. Because we customize our care plans to fit the specific requirements of each client, the cost of our services can vary. We understand that affordability is crucial, so we offer a detailed discussion about pricing during our phone consultation to ensure you receive the best possible care within your budget. To find out more about how we can meet your needs and discuss pricing, please contact us for a phone consultation.

A: Peace at HomeCare provides comprehensive care coordination services designed to streamline the process of obtaining in-home care and other services to help the client (Physical Therapy, Occupational Therapy, Durable Medical Equipment, Legal Assistance, and other services that are invaluable during the aging process). This means that neither the individual requiring care nor their families need to worry about the logistics of establishing caregiver arrangements.

A: Yes, we require a signed contract and deposit prior to the start of services. This contract does not lock you into services for an extended period of time. You may cancel services with as little as 48 hours written notice.

A: With Peace at HomeCare, our initial care assessment is a comprehensive and personalized process designed to ensure high-quality, tailored care for each individual. Our Client Services Manager will conduct this assessment, which involves a series of detailed questions and information gathering. This helps us understand the specific needs, preferences, and circumstances of the person receiving care. As a concierge, boutique-style agency, we pride ourselves on creating a customized plan of care that promotes comfort and peace at home. This meticulous assessment ensures that our services are perfectly aligned with the unique requirements of each client, delivering compassionate care that truly makes a difference.

A: To begin services with Peace at HomeCare, we first conduct a thorough phone consultation to gather detailed information about the specific care needs for your loved one. During this consultation, we'll discuss the level of care required and any special considerations to ensure we match you with the most suitable caregivers. Once the initial information is collected, we will enable access to a user-friendly scheduling platform. This platform allows you to view the comprehensive plan of care and see the scheduling of caregivers. The schedule and plan of care are updated in real-time, so you always have the latest information at your fingertips. Additionally, our dedicated Client Services Manager perform a care assessment and will periodically visit to monitor and ensure everything is going smoothly. This holistic approach ensures that your loved one receives compassionate, consistent, and professional care tailored to their individual needs.

A: Yes, additionally, our commitment to providing excellent service is demonstrated through our 24/7 on-call support, ensuring that help is always readily available, giving you peace of mind and a reliable point of contact for any care-related concerns.

Yes, our caregivers are bonded and insured as companion caregivers.

A: With Peace at HomeCare, ensuring the quality and reliability of our caregivers is of utmost importance. All prospective caregivers undergo a thorough hiring process, beginning with a phone screening to assess their initial suitability. Following this, they participate in an in-person interview where we delve deeper into their qualifications, experience, and alignment with our core values. To ensure the highest level of trust and safety, a comprehensive background screening is conducted before any official employment offer is made. This rigorous selection process allows us to handpick caregivers who not only excel in their skills but also embody the compassion and dedication that is central to our mission. By maintaining these high standards, we can provide compassionate and reliable care that brings peace and comfort to your home.

A: We ensure compatibility by observing initial visits and listening to your feedback. If you’re comfortable with the caregivers, we create a dedicated care team tailored to your needs. We're flexible and responsive to any changes, ensuring you always feel supported and secure.

A: At Peace at HomeCare, we prioritize consistency and familiarity through our dedicated care team model. A care team is a regular set of caregivers who visit the client's home each week. It typically takes 2-3 weeks to establish a stable care team, but this effort is vital, especially for our clients with dementia. Familiar faces help mitigate the anxiety and confusion that can accompany dementia, as clients begin to recognize and remember their caregivers. This consistency fosters a peaceful and supportive environment, essential for our clients' well-being. Our approach, grounded in compassionate care, ensures that each client feels comfortable, safe, and at peace in their home.

A: Home care is also known as in-home care. This service allows individuals to live safely in the comfort of their own home. Our services support their health, well-being and independence. Home care allows allows for the continuum of care from companionship to end-of-life care.