FAQ's

A: You can contact us at 315-530-3023 and ask to speak to our Client Services

Manager or you can complete the contact form on our website at www.peaceathomecare.com. We begin with a phone consultation to get a better understanding of your care needs. We can discuss the new client onboarding process and the cost of services during this call. If you are interested in moving forward, we can schedule the initial home visit.

A: Yes, we require a signed contract before services can be provided. You can cancel the contract at any point in time with as little as 48 hours’ written notice.

A: As part of our new client onboarding process Peace collects a signed payment

authorization form which details the client’s preferred payment method. Acceptable forms of payment are major credit cards and bank transfers (ACH transfers). Peace invoices weekly and collects payment automatically using the client’s preferred payment method. Invoices and receipts are emailed to our clients each week.

A: Yes, a deposit is collected at the time of contract signing and before the start of

services. This is a non-refundable security deposit equivalent to one week's worth of services. We apply this deposit to future visit invoices but if the client stops services prior to exhausting their deposit they forfeit the balance of the deposit.

A: Most of our services are billed at an hourly rate. Please call us at 315-530-3023 for more detailed information about rates and services.

A: No, Peace provides long-term care, so Medicare and most standard health insurance does not cover long term care. Peace accepts private pay only for their services.

A: Peace has many clients with long term care insurance, and we help them navigate the process of opening a claim, filling out the paperwork, and explaining the details of their policy. Many LTC Insurance providers will reimburse our clients for the services provided by Peace, but we cannot guarantee this. The LTC Insurance provider would need to first approve Peace as a provider before reimbursing the client. Please call us 315-530-3023 if you have more questions about LTC Insurance.

A: Peace requires a home visit with each new client prior to the start of services. At this visit our Client Services Manager (CSM) meets with the client and family to get to know them and discuss their care needs. It is vitally important to us that we establish a relationship with our clients and their families so we can make the process of homecare as seamless as possible. The CSM will ask for a quick tour of the home to ensure the home is safe and to determine how the caregiver will enter the home. The Client/family will also complete a client intake form which includes basic demographics, emergency contacts, whether there are pets in the home, and the care needs of the client (meal preparation, light housekeeping, transportation needs, safety and supervision, etc). This assessment is a comprehensive and personalized process designed to ensure high-quality, tailored care for each of our clients.

A: Our office team is available Monday – Friday from 9am – 5pm. We are also available after hours and weekends to provide urgent after-hours support to both our clients and their caregivers.

A: We know the quality and reliability of your caregiver(s) is paramount. All prospective caregivers go through a comprehensive onboarding process, starting with a phone screening to assess their initial suitability. This is followed by an in-person interview to delve deeper into their qualifications, experience, and alignment with our core values. To ensure the highest level of trust and safety, a comprehensive background screening is conducted before they officially join the Peace team.